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Joan P.6's avatar
Joan P.6
Collaborator | Level 8
4 years ago

Kernel Panic on Mac OS Monterey 12.2.1

Kernel Panic has afflicted my new MacBook Pro since shortly after it arrived in December of last year.  My case was escalated to the engineers there and they suggest that Dropbox is causing the issue.  I can't drop Dropbox and I don't care about blame but I'd like to see the problem disappear. I know the issue is well known and is being worked on at Dropbox.  I know not to upgrade to the OS 12.3 when it is released but what can I do in the meantime? The issue is interruptive and disconcerting. What to do?

Create
desktop
Mac
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi Joan P.6, sorry to hear about this.

    Could you please share some additional information about the issue at hand and/or a screenshot too?

    If you reached out to our support team already, you can also let us know your ticket ID so that we can look it up in our system. 

    Thanks!
    • Joan P.6's avatar
      Joan P.6
      Collaborator | Level 8
      4 years ago

      I have not contacted anyone about this because I did not know how to proceed. 

       Attached a screenshot from my most recent Kernel Panic.  Have had 4 today.  Actual logs are very long. Can you read this?

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