Just installed the Mac upgrade from 2022 and now ALL my files are uploading.

[Mirasol]

I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon? 

Thank you!

[Walter]

Hey @Mirasol - thanks for the screenshot!

Could you clarify if you have more than one user profile on your computer?

Also, can you try fixing your hardlinks and permissions as outlined here and let us know how it goes?

[Mirasol]

Hi Walter,

I have only one account. 

When I followed the instructions for fixing hardlinks and permissions, there was no option to click on for fixing. I assume because I didn't have anything to fix?

What I did notice, though, was that syncing was set up as cloud only. I guess that changed when I did the upgrade, so I switched it to Available Offline. I hope that means that in the next sync my files will be returned to my hard drive? 🙏

The Dropbox menu continues to say "Indexing." Also, could you explain why there is an exclamation point inside the cloud image on some files?

Thank you for your help!

[Hannah]

Hey again @Mirasol, regarding the files with the cloud icon and exclamation point, it means that these are files or folders that can't update or sync to your Dropbox.

As for the hardlinks and permissions, the steps should all appear for you whatever the case; can you send me a screenshot of what you see instead?

[Mirasol]

Hi Hannah,

I didn't realize that I needed to hold the Option key to see them. Now I've clicked on both hardlinks and permissions. 

As for the exclamation points, I notice that they are in files that I have been editing. So nothing I have edited since I updated my Dropbox is syncing. 

[Hannah]

Thanks for the update again @Mirasol.

Did the fix of the hardlinks and permissions help with the syncing status, so we can make sure that syncing works correctly?

Or is it still indexing?

[Mirasol]

Still indexing. Still have exclamation points in the clouds. Still don't have my files resident on my computer.

[Nancy]

@Mirasol, one more thing I’d like to clarify; did you search your Finder and checked if your updated files are located anywhere else on your Mac device? 

If there’s no trace of them, let us know and we’ll log a ticket next for further investigation.

[Mirasol]

Hi Nancy. No, hundreds of my files exist only in the cloud now. 

[Jay]

Hi @Mirasol, have you already submitted a ticket regarding this matter to the support team?

[Mirasol]

I had an online chat with Rudy a week ago, before trying to find the answer from the community. He followed up with recommendations from someone who wanted me to reinstall Dropbox. I was afraid to do that, afraid I would lose hundreds of files, so I posed the question on this forum. As I just now see, Rudy had opened a ticket. But that automatically closed because I didn't see it.