Just installed the Mac upgrade from 2022 and now ALL my files are uploading.

[Mirasol]

I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon? 

Thank you!

[Hannah]

It sounds like something happened with the syncing process when you left on that trip.

What do you see in your events page? Any events after that date?

[Mirasol]

I got home on 6/11 and it was working then. On the events page, it shows that I added the app Dropbox on 6/14. After that, nothing was right. 

[Megan]

Hi @Mirasol, I'd have to agree with Hannah on this.

If the content didn't sync to our servers, our hands are tied and there's not much that we can do since they never synced to our end. 

How is the syncing of the app at the moment? Has the indexing been rectified? 

[Mirasol]

It still says that it is indexing. 

I appreciate your help, but someone needs to tell me what to do now. I followed the company's instructions to update and I'm left with all my files in limbo. My assumption about what went wrong is that the update behaved as I was newly installing Dropbox. There are so many files in my Dropbox that it could be indexing for the next year. Or maybe it got stuck. Either way, there has to be a solution.

Why can't I pull my files onto my desktop anymore? Why are they ".webloc" files now? How do I convert them back? 

[Walter]

How long has it been stuck at indexing @Mirasol?

Can you send us a screenshot of the app's exact status, and version as shown in your menu bar, so that we can have a visual too? 

[Mirasol]

It has been indexing since last Friday or Saturday. 
A screenshot of the word Indexing, you mean? I prefer not to share a wider screenshot publicly, which would show my files. 
The app is version 202.4.5551

[Nancy]

Sorry for jumping in, @Mirasol. I just wanted to ask something else. 

If you right click on your local Dropbox folder and select “Get info”, what’s the number of files you see?

If you wish, you can take a screenshot and crop it, so that we can’t see the rest of your computer screen.

[Mirasol]

Please feel free to jump in! 🙂
It isn't showing me the number of files. Size just says "--"

 

[Nancy]

Thanks for that, @Mirasol! Now, as for the .webloc files, can you send me a screenshot of an example file with this extension? You can hide the name of the file, if you wish.

Regarding the files whose updates haven’t synced to your online Dropbox account, can you do a quick search in your Finder, and let me know if you can see your updated files anywhere on your local device?

[Mirasol]

Hi Nancy,

Here's an example. All my files have this extension now.

In the Finder, they all have a cloud symbol next to them. That never was the case before.

As for updating, the file in the first screenshot says it was last updated on May 30, even though I made several changes in the file last week. I didn't work on any other files since I upgraded my version of Dropbox, so I assume they are all current. 

However, my menu icon still says "Indexing."