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Norbers's avatar
Norbers
New member | Level 2
4 years ago

I’m having this trouble too.  I have been doing camera uploads from my iPad Air (Mk 1) with no problems for several years. Now the app says "scanning library" and "backing up" but nothing is ever added to Dropbox.  The most recent photo uploaded was 24 May 2021.  There are 61 photos on the iPad which would normally be uploaded. I have updated the app but the iPad is not compatible with Apple's latest OS. 

  • FernandoGonzalez's avatar
    FernandoGonzalez
    Helpful | Level 5
    4 years ago
    I have the same issue, what I did so far:

    1. Uninstall Dropbox app
    2. Remove google photos
    3. Install again
    4. Check available space and I have more than 50gb
    5. Also my plan it is 2TB
    6. After install it again start sync but just old pictures
    7. If I took new pictures it won’t upload again

    Any other solution?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi there, could you try contacting the support team directly for further assistance on this matter?

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

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