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Karolien's avatar
Karolien
New member | Level 2
3 months ago

Is Dropbox is down?

Hi, 

 

I can't open Dropbox anymore. I just get a white screen. We send out a big communication email with a dropbox link and it isn't working. 

Does someone experience the same issue?

  • Megan's avatar
    Megan
    3 months ago

    Hey @Karolien, do you and your colleagues all use the same network, by any chance? 

     

    Have you tried a different browser too? If not, please give it a go. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey @Karolien, thanks for reporting this! 

     

    After checking our status page, it seems we don't have any reported issues at the moment. 

     

    You mentioned that you can't open Dropbox and that you get a white screen. Does this happen when you access your account online, or your desktop app? 

     

    What about the link? Do you get any specific errors? 

     

    Keep me posted, and we'll take it from there!

    • Karolien's avatar
      Karolien
      New member | Level 2

      Hi , 

       

      This happens when i want to open Dropbox on my computer. I am not the only one experiencing this issue. None of my colleagues can open the dropbox link as well.

      It doesn't show an error just a white screen. 

       

      When i enter dropbox in google and try to open it through google, i get a white screen.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey @Karolien, do you and your colleagues all use the same network, by any chance? 

         

        Have you tried a different browser too? If not, please give it a go. 

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