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sok123's avatar
sok123
Helpful | Level 6
5 years ago

Ipad version of word not syncing with Dropbox

Hi, I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem.    Right now I noticed that while Word on my Ipad timestamps the time I change...
Mobile
Sync
  • sok123's avatar
    sok123
    5 years ago

    I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks! 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey peeps, thanks for all your reports and sorry to hear that you're still having trouble with this.

I just wanted to check back and ask if you're still getting the same behavior after trying out the workaround proposed by Motte above. 

If you haven't already, give it a shot and let me know how it goes. 

Thanks again!
gcorvin's avatar
gcorvin
Helpful | Level 6
4 years ago

Yes, turning off auto save within the word app for a document and then manually saving changes when exiting seems to fix the problem.  Wish that wasn’t necessary though.  

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    I see, thanks for letting me know, gcorvin. 

    I'd be more than happy to send you a ticket to have a better look into this using internal tools required. 

    If you have one already though, could you confirm the ID (eg. #1234567) so that I can pass your comments along?

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