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Forum Discussion

sok123's avatar
sok123
Helpful | Level 6
5 years ago

Ipad version of word not syncing with Dropbox

Hi, I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem.    Right now I noticed that while Word on my Ipad timestamps the time I change...
Mobile
Sync
  • sok123's avatar
    sok123
    5 years ago

    I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks! 

BRN's avatar
BRN
Explorer | Level 4

exactly my issue

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey peeps, thanks for all your reports and sorry to hear that you're still having trouble with this.

I just wanted to check back and ask if you're still getting the same behavior after trying out the workaround proposed by Motte above. 

If you haven't already, give it a shot and let me know how it goes. 

Thanks again!
  • gcorvin's avatar
    gcorvin
    Helpful | Level 6
    4 years ago

    Yes, turning off auto save within the word app for a document and then manually saving changes when exiting seems to fix the problem.  Wish that wasn’t necessary though.  

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    I see, thanks for letting me know, gcorvin. 

    I'd be more than happy to send you a ticket to have a better look into this using internal tools required. 

    If you have one already though, could you confirm the ID (eg. #1234567) so that I can pass your comments along?
  • Motte's avatar
    Motte
    Helpful | Level 6
    4 years ago

    I haven't reversed the workaround yet. However, since I keep getting the message, that another version exists, I suspect that nothing has gotten any better.

  • BRN's avatar
    BRN
    Explorer | Level 4
    4 years ago

    Same as Gcorvin, manual save works in a clunky way but wish auto save would work. Please fix Dropbox

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey there Motte & BRN; sorry to be jumping in here, but would it be OK with you if we reached out via email to have a further look into this? 

  • sok123's avatar
    sok123
    Helpful | Level 6
    4 years ago
    Could I also request if a solution has been found that all participants in this forum be able to read it? I know many of us have been having this issue for some time. While eliminating auto save works it would still be ideal if we could use the function without having to turn it off. Thanks.
  • BRN's avatar
    BRN
    Explorer | Level 4
    4 years ago

    Sure that’s ok

  • Motte's avatar
    Motte
    Helpful | Level 6
    4 years ago

    Walteryou may of course contact me via email. However, I would prefer all others could also participate in a hopefully found solution to the problem.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for your cooperation peeps sok123, BRN & Motte; much appreciated!

    I've just you all a ticket to investigate further; please take a look at your email's inbox and we'll take it from there.

    PS: We'll make sure to update this thread with our findings sok123. 

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