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Lorenzo Vg's avatar
Lorenzo Vg
New member | Level 2
4 months ago

I received a link from a customer but getting a message that the email or password is incorrect

I am not familiar with Dropbox, but I received a link from a customer of mine, but I try to open the file, but I have to log in via my email, but I keep getting the message that the email or password...
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  • Здравко's avatar
    Здравко
    4 months ago

    It looks like the link sender has set link password. Just ask the sender to give you that password. If he/she has set such a password by mistake, it may be just removed. That password has nothing to do with your account password.

    Good luck.

Здравко's avatar
Здравко
Legendary | Level 20
4 months ago

It looks like the link sender has set link password. Just ask the sender to give you that password. If he/she has set such a password by mistake, it may be just removed. That password has nothing to do with your account password.

Good luck.

  • Lorenzo Vg's avatar
    Lorenzo Vg
    New member | Level 2
    4 months ago
    thank you for your tips, I will pass it on to my customer, have a nice day

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