I paid 116 dollars for a year & it won't let me upload anything.

[kristenstehli11]

I paid for a year of a single memership and it is not letting me upload and work on anything. It's saying something about team. I did not sign up for teams. 

[kristenstehli11]

Help

[Megan]

Hey @kristenstehli11, welcome to our Community! 

Would you be able to share some additional info with us? 

How do you try to upload your content and what is the exact error that you're getting on your end? 

Keep me posted, and we'll take it from there!

[kristenstehli11]

Yes, I paid for a single membership, and it keeps telling me my trail has expired. Then it declines to upload documents to work on

[Megan]

Hey @kristenstehli11, what do you see when you visit your plan page online? 

Would you be able to send me a screenshot of the error you get when trying to upload your documents, and clarify the platform you're using on your end (website, mobile or desktop app)? 

[kristenstehli11]

I’m on my desktop. I don’t see an option to upload a screenshot?

[Walter]

Hey @kristenstehli11 - you should be able to attach a screenshot in your reply via the camera icon within your reply box.