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Forum Discussion

MariaG71's avatar
MariaG71
Helpful | Level 5
5 years ago

I'm unable to upload files through a web browser as I'm getting an error. Can you help?

Hello, I have been trying to upload files to the dropbox since this morning, but the procedure is not successful; the system talks about "connection problems", but obviously the connection is there (otherwise I couldn't even access dropobx!). It's not even a space issue, because my dropbox is almost empty. What can I do? Thank you.

 

Desktop
Error Messages
Sync
upload
Web
  • MariaG71's avatar
    MariaG71
    5 years ago
    Hi Jay, thank you for the suggestions.I had previously used both Firefox and Internet Explorer, but the problem was still present. Yesterday, without any modification, everything started working again. It was, probably, a temporary outage. Thank you very much for helping. ☺️
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi MariaG71, thanks for posting on the Community!

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Let me know how it goes!

    • MariaG71's avatar
      MariaG71
      Helpful | Level 5
      5 years ago
      Hi Jay, thank you for the suggestions.I had previously used both Firefox and Internet Explorer, but the problem was still present. Yesterday, without any modification, everything started working again. It was, probably, a temporary outage. Thank you very much for helping. ☺️
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        No worries, glad to hear it's working normally now, MariaG71.

         

        Enjoy your week!

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