I'm getting a “Can’t display link” error for shared links on my iOS apps since the 9/26 update.

[PollyInSD]

This is a new problem since upgrading my iOS apps to the 9/26/24 version.

On my iPad and iPhone when I click a link to a shared folder (that I do not own) in DropBox from a webpage I now get “Can’t display link”. It worked fine a week ago.

This link has worked fine for several years and the webpage admins insist that they have not changed anything. This link also works fine on my Windows laptop and opens in a browser tab.

but I get the error only on my iPad and iPhone where I also have the DropBox app for iOS installed so clicking the link opens the DropBox app instead of a browser tab. I do not want to uninstall the DropBox app just to see if maybe the link works without the app in place.

I will share a sample link privately, but not here in a community board. Please reach out via email.

[Nancy]

Hey @PollyInSD! Thanks for bringing this to our attention.

To clarify, this is happening for all shared links you open on your mobile device, correct? Not just a specific shared link that has been sent to you. 

Can you send over a screenshot of what you see after tapping on the shared link(s) and one more of the error you keep getting? 

Let me know when you’re ready.