I have edit permissions on some folders but I'm getting an error editing or renaming files

[guthrie]

I have a set of folders which were shared with me. The owner gave me edit permissions, and tried to give me all possible permissions - but I cannot edit or rename or change any of the files.

From the Dropbox web interface, asking permissions, it shows two things -

    1) You don't have permission to manage the membership of this file,

    2) (my email ID) = can edit

So it seems like I should be able to edit or rename the file(s), but I cannot.

The original (sharing) owner is also shown.

But - Trying to rename one of the files on Windows from the explorer interface fails;

"You need permission from myComputer\myName to perform this action"

But, that is who I am logged in as, and it has admin privileges.

Same for trying to duplicate it in place or create a new file there;

"Destination Folder access denied, you need permission to perform this action."

I can read or open or copy the file to any other place outside of the shared hierarchy.

Asking Windows about permissions on the file, it shows I so have full permissions.

Asking about my specific user ID (as above) for effective permissions:

It does show I can read files and change permissions, take ownership, and read and write attributes, but not create files or write data (?)

What permissions do the owner who is sharing it with me need to set, and how?

(I could not get insert image to work here...)

[Nancy]

Thanks for all the screenshots, @guthrie! I’m guessing you’re having similar issues no matter the file you try to edit within the shared folder, correct? 

Did you also have the chance to check with the owner and verify their Dropbox plan?

[guthrie]

Yes, thanks - he has Individual plan,

and yes, for any file.

Should I go through support channel, and then someone could look at the situation and files?

[Megan]

Hey @guthrie, that'd be ideal if you can. 

I can always open a ticket on my end for you if you end up having issues. Also, just to make sure we're on the same page: are you sure they've invited you to be part of the shared folder, and not of a shared link? 

[guthrie]

Yes, if you can open a ticket that would be good - thanks. PLMK

I think the folders are shared, not a link - how to verify that?

They all showed up as a unit in my browser as a shared folder, I never got a link.

[Megan]

I just sent you an email @guthrie!

I'll be happy to take it from there! 

[guthrie]

Great , thank you .

(PM: I didn't get any email...)

[Hannah]

Hey @guthrie, I can see that Megan did send you an email, so can you double-check your email account for an email that would be entitled "Dropbox Community Support - Follow Up"?

Make sure you're checking the address associated with your Community profile, which is the one associated with the Dropbox account you're signed into here.

[guthrie]

Thanks - but a mystery(!).

No such email received, several with notifications (tagged), badges, and login notices, so all coming to my same account - but nothing else.

??

Are there PMs allowed here (Private messages)?

[Nancy]

I’m afraid not, @guthrie. Did you also check your spam folder for the email?

[grguthrie]

Yep.