I get the message that my files might contain phishing content

[Xanthocletes]

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"

Relevant Facts:

1) File does not contain phishing content.

2) I haven't used dropbox for about a year, so I'm not over any limits.

3) File is legal content, legally obtained.

4) File is 22 MB.

No customer support except for paid subscriptions.

So I guess this is why I don't use dropbox.....

[Nancy]

Hey @Julieta2! Thanks for nudging us here. 

Does your admin receive this error message perhaps?

Can you send me the ticket number they received, so that I can take a look?

[Julieta2]

Hi Nancy, 

Yes, that is the issue here is the Ticket #22877650

[Nancy]

Thanks for that, @Julieta2 

I've left an internal note for our team, so that they may reply back to you as soon as possible, and review the case further.

[Jfelafel]

Hello, I’m sharing files as I always do, but the people I share with cannot open them.
I received a pop up saying something about suspected phishing or inappropriate activity, but I’m sharing photos of musicians. Appreciate any tips as it is impacting my business.

[Mark]

It sounds like your sharing capacity has been removed for some reason. 

You need to contact Support at www.dropbox.com/support and ask them to check and remove the block.

[Jfelafel]

Thanks. Will try that

[Shane-]

I tried to share a folder today and received the "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement" notice, but can't figure out why. 

I've had a look at the terms of service and can't see that I've done anything I shouldn't have done.

Also, have received nothing from Dropbox about it as well.

Any suggestions on how I resolve this?

[Mark]

You will need to contact Dropbox for assistance via www.dropbox.com/support and ask for help.

[izolirband]

Hi,

I have the same problem.

No matter what I do I get "We’ve interrupted your sharing activity because your files might contain phishing content."

I even tried to delete all the content that I have on Dropbox and still I get the same error.

Please help 😞

My email is - [removed per Community Guidelines]

[Nancy]

Hey @izolirband, can we log a ticket for you to this email address?