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chalizay's avatar
chalizay
Explorer | Level 3
5 months ago

I don't see an option to make my files online-only on my Windows desktop app

Hello   I have just installed Dropbox v200.4.7134 on Windows 11 Pro 23H2. I have Dropbox Plus.   In the app preferences there is no Smart Sync option. My drive is smaller than my Dropbox spac...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
  • Jay's avatar
    Jay
    5 months ago

    Hi chalizay, did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

If you check the syncing status of your Dropbox app this way, what does it report?

chalizay's avatar
chalizay
Explorer | Level 3
5 months ago

It says 'Your files are up to date'.

 

The files successfully sync/update when

1) I add a new folder to selective sync or

2) add a new file to a folder in my finder 

 

So sync is working in both directions

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi chalizay, did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

  • chalizay's avatar
    chalizay
    Explorer | Level 3
    2 months ago

    Hello - just to update. We re-installed the Dropbox app on the admin account rather than my user profile and now everything works as needed.

     

    Thanks to the team for your help!

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