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JEM58's avatar
JEM58
New member | Level 2
2 years ago

I changed a file name on my computer and it's not showing up on my other devices

I am having sync issues. I was on my desktop and changed the name of a file. I went to my laptop and my other desktop a few days later and the new file name is not showing up. It is still the same ol...
Desktop
desktop app
Sync and upload
Syncing
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey JEM58, thanks for bringing this to our attention.

 

If the new file name appears on your account online, that means that the change has synced with your account, but not with your other two devices, so that's where the sync issue must lie.

 

Can you check the sync status and version of the Dropbox app on your laptop and your second desktop?

 

You can do so, by hovering over the Dropbox icon in the system tray/menu bar.

 

Let me know what you find and we'll go from there.

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