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Re: I can't upload files or folders when using Safari 13.1.2.

I can't upload files or folders when using Safari 13.1.2.

tom mulvanny
Explorer | Level 3

Safari 13.1.2 cant upload files or folders

 
16 Replies 16

Nancy
Dropbox Staff

Thanks for the screenshot, Tom! Did you also get the chance to disable all plugins and there was no difference?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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tom mulvanny
Explorer | Level 3
All plugins disabled error 500 permenant just only on Dropbox

Megan
Dropbox Staff

Hey @tom mulvanny, since this is a behavior that's present only when you're using the Safari, browser it seems that it has mainly to do with it.

 

Please try to restore your browser to its default settings and also make sure you're using its latest version. Also, do you get the error no matter what file type you're trying to upload? 
 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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tom mulvanny
Explorer | Level 3
Error showing all the time on Dropbox site only I can't access any folders or files now

tom mulvanny
Explorer | Level 3
Ps all history cleared on browser

Nancy
Dropbox Staff

Hi again, Tom. Can you clarify the browser version of Safari you’re using at the moment? 

 

Other than that, is this happening on the Safari browser of your computer? If yes, can you test this on your mobile version of Safari instead and let me know what happens then?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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tom mulvanny
Explorer | Level 3

I have migrated to firefox , thanksScreen Shot 2024-07-04 at 08.03.11.png

Need more support?