I can't password-protect my files/folders. Why is that?

[Kay14]

Hi, I've been trying to set up a password to secure my Dropbox folder, but I can't get it to work. I followed all the instructions in the guidance, but it didn't work. Please let me know what might be the problem.

I've done the step below:

Login in your Dropbox account.
Click the Share option beside the name of the file or folder that you wish to share.
In the pop-up window, click Link settings.
save the password.

Thank you.

[Nancy]

Hi @Kay14! Welcome to the forum. 

To make sure I’m on the right track, you’re trying to set a password for a shared link, correct? 

Are you having any trouble when following these steps? 

Do you mean that you’re able to set the password, but you’re not asked for one when opening the shared link later? To test this, you'll need to make sure you’re not logged into any Dropbox account (preferably, via an incognito window).

Keep me posted for any updates.