I can't join a shared folder, error: "We were unable to complete your request"

[frotierstds]

Hey,

i cant access a shared folder and even tried to do it on my phone with the dropbox app, but that also didnt work. Everytime I click on Join Folder it just says "We were unable to complete your request". So i dont know what  to do to solve this problem. Can you please help me?

[Walter]

Did the share it with edit rights or view only rights in the first place @frotierstds? 

[frotierstds]

view only rights i think

[frotierstds]

I asked the person now to share the folder directly with my email now, if that helps..

[Megan · Accepted solution]

Hey @frotierstds, awesome!

Let us know if that changes things at all! 

[frotierstds]

Yes, it worked now!

[Megan]

Now that's what I like to hear @frotierstds!

Have a wonderful week ahead, and if you need anything else, give us a shout! 😎