"You seem to be having internet issues" error preventing upload even w/o Internet issues present

[blackandwhitedoggo]

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, understandably the upload time it gives me is sizable which is fine, but four times now the upload has stalled with a message of "You seem to be having internet issues. Hang tight and we’ll resume your upload once you reconnect." despite not actually having any Internet issues as every other site is cooperating fine, and even if I leave the tab open for a while there's no further progress on the upload. Have never had this issue with large uploads to Google Drive or YouTube, etc. Tried signing out and in as well. Any particular fix for this beyond just using a different service besides Dropbox instead? Thanks!

[Hannah]

Hey @blackandwhitedoggo, thanks for bringing this to our attention.

Since there are no actual internet issues and your upload is well under the web upload limit, this might be a browser issue.

Can you try uploading your file again using a different browser or a private browsing window and let us know if that helps?

Thanks!

[blueice]

Hi

Has there been any resolution to this issue ?

I am encountering the self same issue on an older Android box using google chrome.

File starts to upload, gets to about 1 minute left then the message appears and then it 's stuck.

Tried using firefox and that doesnt even let me load a file.

Private/incognito mode works insofar that it will upload the file but the error message appears quicker.

On the Windows platform it works.

thanks in advance

ced

[Hannah]

Sorry to hear that, @blueice.

How large is the file you're trying to upload?

[blueice]

Hannah

They vary between 1 - 2 Gb.

Regards

Ced

[GPF Campaigns]

I've also been having the same issue when I'm uploading a file, and the "You seem to be having internet issues" error pop-up appears after a minute. This has been happening for a couple of days. Also, I've tried different web browsers and tried both my strong g wifi and connecting the ethernet cable. I'm trying to upload files that are large like 49 GB which is under the 50 GB upload limit.

[Hannah]

Thanks for the update, Ced and @ GPF Campaigns.

Have either of you tried to use the Dropbox desktop app for your uploads instead?

[William F.7]

Same issue, started about a week ago after years of no problems with Dropbox.  Tried different browsers (mostly using Chrome).  This seems to be a DB issue, my internet is rock solid with google drive, onedrive etc.  They need to fix it.

[William F.7]

I have not tried it, but I will tomorrow.  Seems strange that after 10 years of DB business account with 3.5tb files saves, suddenly I'm having this issue and so are others.  No issues with OneDrive or Google drive.

[Megan]

Hi @William F.7, thanks for posting here today! 

You mentioned that you've tried using different browsers. Do you notice the same behavior on all of them? 

Also, do you notice this when you try to upload specific content, or with all of them? 

Let me know more!