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Re: Problem with setting HD to sync

I can't get my hard drive to sync after disconnecting it from my PC

raphagari
Explorer | Level 3
Go to solution

Yesterday I disconnected my HD from PC, now, this HD is not synced with dropbox online anymore.

I went to configurations, and chose this HD to be synced. However, it show an error, saying that "a copy already exist".
Which it does, because it was the HD i was using before.
I'm not sure whats should I do.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation to get the option in the advanced settings to locate the Dropbox folder on the external drive?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Jay
Dropbox Staff
Go to solution

Hi @raphagari, thanks for bringing this to our attention.

 

Just for clarification, are you referring to an external drive that you disconnected from the computer?

 

Is this the same computer you previously had it connected to? Have you enabled the Dropbox Backup feature, or is your Dropbox folder located on the drive?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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raphagari
Explorer | Level 3
Go to solution

Hi Jay.

Same computer, same external disk.
My dropbox folder is located on the drive.

raphagari
Explorer | Level 3
Go to solution

When I logged in again, it was assigned to the internal HD.
And when I try to assign to the previous HD (external) it says "cant be done".

raphagari
Explorer | Level 3
Go to solution

It says the HD has a dropbox.cache already. 
So I deleted, and still cant assign.

Jay
Dropbox Staff
Go to solution

When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation to get the option in the advanced settings to locate the Dropbox folder on the external drive?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

raphagari
Explorer | Level 3
Go to solution

Thank you Jay.
It worked after this full unistall then advanced installation!

Need more support?