Re: OLD FILES OR VIDEOS

AITANEET

I HAVE A FILE from 2016 - when i try to access it the link is not working anymore - how i can retrieve this file and video to my current email.

Rich

@AITANEET wrote:

I HAVE A FILE from 2016 - when i try to access it the link is not working anymore - how i can retrieve this file and video to my current email.

You'll need to contact the person that sent it to you and ask for a new link. The original link was either removed or the file deleted by the owner. Only they can send you a new link.

View solution in original post

Rich

@AITANEET wrote:

I HAVE A FILE from 2016 - when i try to access it the link is not working anymore - how i can retrieve this file and video to my current email.

You'll need to contact the person that sent it to you and ask for a new link. The original link was either removed or the file deleted by the owner. Only they can send you a new link.

AITANEET

i cant find the orginal email for the link or file that was shared with me . all i have is a person name - may 19 2016 . the link is no longr working from this email i have.

Nancy

@AITANEET, do you know who the user that shared with you the link is? If you do, you need to ask them for a new shared link instead.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Re: OLD FILES OR VIDEOS

I can't access an old file that was shared with me via link