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Debbie M.1's avatar
Debbie M.1
New member | Level 1
10 years ago

I am having an issue opening my mp4 files. Can you help me?

I shared a mp4 video from mac to dropbox but the file cannot be opened by a MS OS device. Realplayer is the default so it should work for any OS device. Is there something special I need to do when I upload the file to dropbox or before I share the link from dropbox? Thank you

  • Debbie - thats an issue you need to speak to iMovie (Apple) and Real about. It isnt anything to do with Dropbox. 

     

    That means they've not yet fully uploaded Riet. Apple creates 0byte files when you move data around and then fills them up. Dropbox often uploads the 0byte files before they finish uploading. Those 0byte files will change to full ones once the computer uploads them. 

  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff

    Hi there,

    Sorry for the late response - are you still having issues?

    Thanks

  • Debbie M.1's avatar
    Debbie M.1
    New member | Level 1

    Yes I am still having issues. I haven't been able to successfully open the iMovie using realplayer. Do you have any ideas? Thank you

  • Riet W.'s avatar
    Riet W.
    New member | Level 1

    Having thesame issue: cannot play mp4 files on iPad and iPhone, they're saying files are 0 MB but MacBook says files are the real MB's???

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Debbie - thats an issue you need to speak to iMovie (Apple) and Real about. It isnt anything to do with Dropbox. 

     

    That means they've not yet fully uploaded Riet. Apple creates 0byte files when you move data around and then fills them up. Dropbox often uploads the 0byte files before they finish uploading. Those 0byte files will change to full ones once the computer uploads them. 

  • Riet W.'s avatar
    Riet W.
    New member | Level 1

    Thanks Mark, indeed, I was too fast. Uploading/synchronising took more time than I thought.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]