I am getting a 5xx error. Can you help?

[Angus P.1]

Hi,

have searched forum and seems to be a common thing but no answers given anywhere?

I am getting a 5xx error and cannot synchronise files - please advise.

Many thanks.

[Alexandr L.]

I am getting a 5xx error and cannot synchronise files 2

other accounts are operating normally

[Vladimir I.2]

Same issue here—several external users (Outside of my team) getting a 5xx error and are unable to see files.

[Sue E.1]

I am getting that same error message. It's been like this for over 3 hours. Dropbox is crucial to my work. Nobody seems to have a solution.

[pete l.3]

me too, all day. dropbox app can't connect & I can't login to my account online either.

Strangely though, I have a free account too, and that is fine, I login to that one no problem….

I'm in Sweden

[Angus P.1]

Hi Dropboxers - update - 1 day later and still no access... but error is now a "500 error".

Don't know if this is better or worse!

Anyone else got access back?

[Melinda P.4]

Dropbox is giving our team a 5xx error today, it's almost impossible to sign-in to access my account online, and when successful, navigating folders is so slow or simply gives up and hangs. 

Are other users have this problem today too?

[Rich · Accepted solution]

The website seems to be experiencing some problems at the moment. The web team is aware and looking into it. Please use the following thread to track this issue.

• https://www.dropboxforum.com/hc/en-us/community/posts/205622473-Horribly-slow-