How to reset my camera uploads, I tried everything

[dduraznito]

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

[Walter]

I see, thanks for the ticket numbers @tomfoolery 

Would it be OK if I sent you an email to have a  further look internally since you previous tickets are now closed?

[tomfoolery]

Hi Walter, sorry for my late reply. Missed your message. Of course you can send me an email; thanks!

[Walter]

No worries, Tom. You've got  

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

[cosmozorb]

I'd like to reset my camera uploads as well (iPhone). Would it be possible to contact me via mail too?

Kind regards,

[Megan]

Hi @cosmozorb, happy Monday! 

We definitely can! I just sent you an email. Reply back to me, and we'll take it from there. 

Thank you! 

[tomeei]

Hello,

I'd like to reset my camera uploads as well (iPhone). Would it be possible to contact me via mail too?

Thanks.

[Nancy]

Sure thing, @tomeei! Please check your email address and reply back to my message, when possible.

[Mwh02]

Hi,

I'd like to reset my camera uploads on my iPhone. Would it be possible to contact me by email as well?

Thanks.

[Nancy]

Hey @Mwh02! You’ve got an email. Please respond to it, when you can.

[Ruben3053]

Hello,

I'd like to reset my camera uploads as well (iPhone). Would it be possible to contact me via mail too?

Thanks in advance!

Kind Regards,

Ruben