How to reset my camera uploads, I tried everything

[dduraznito]

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

[jigoku]

I need assistance too - I need to reuplaod all my camera uploads photos/movies as I want them to be in their original format (heic etc.). Please help 🙂

[Megan]

Hi @jigoku, I hope you're doing well!

I just sent you an email, in order for us to have a closer look into this. Thanks!

[jigoku]

Hi Megan, I've received the e-mail and responded, thanks! 🙂 

[tex_ka95]

I need my camera uploads reset so I can sync what is on my phone with Dropbox after I deleted all my backed up photos from Dropbox.  

Thanks.

[Hannah]

Hey @tex_ka95, thanks for reaching out to us.

Can we send you an email, so we can look into this internally?

[tex_ka95]

Yes please.  

[Walter]

Thanks for the cooperation @tex_ka95 

I've just followed up via email so please have a look at your inbox and we'll take it from there. 

[tomfoolery]

Dear all, 

Sort of like same problem here. My daughter accidentally uploaded her photo's (thousands) to my Camera Uploads folder on my desktop. Solution: delete all photo's of the last two years and re-upload my own. 

Therefore I asked Dropbox to reset the logfile or cache which identifies which photos have been uploaded before. But sending an email to support or opening a chat doesn't seem to get the problem solved; seems like they don't understand the question. So hope you can help?! It is basically the same problem as described by other users in this thread.

Would be best if the entries in the log file for the last two years would be erased, so only these pictures will be re-uploaded.

Please let me know if this is possible. 

Regards, Tom

[Walter]

Hey @tomfoolery - since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?

[tomfoolery]

Hi Walter, 

First: Ticket #23006265: Dropbox Support Chat

Then: Ticket #23006231: DB: Camera Uploads

Seems to be a misunderstanding in the problem definition 😉