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Hello,
My storage space with the Basic plan is almost gone due to the backup. I've never indicated that I wanted to back up anything on my local system. How may I deactivate the option, which I cannot find anywhere in the account settings? All I need to do is to share the files with my team.
Here is the screenshot:
THIA.
Akiko
190 MB is more than enough.
I just wondered why I ended up having the backup of whatever it was for, even without my knowledge. I just wondered if I goofed up something during the setup, etc... If you don't know the reason, I'd just celebrate the fact that it finally worked!
Thanks.
Akiko
Thanks for your post, @Akiko Sasaki-Summers.
You can turn off Dropbox Backup with these steps.
Feel free to ping me for anything else.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Nancy,
Thank you for your quick reply. I've seen this solution, but I don't have such a tab, like the Sync and Backup tabs on the app installed on my PC.
Here is the screenshot.
Is there any other way?
(I tried to delete many files on my system, but did not help much.)
TIA.
Akiko
@Akiko Sasaki-Summers wrote:
... I don't have such a tab, like the Sync and Backup tabs on the app installed on my PC.
It's under Preferences.
Hi Rich,
Thank you for your help.
I still cannot find the Sync and Backup option under Preferences > Backup.
Here is the screenshot:
Thank you for your help!
Akiko
Hey @Akiko Sasaki-Summers, are you on the same device that you used when setting your Backup?
If you click "Manage Backups" what do you see there?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thank you, Megan.
This is, I believe, the same device that this app was set up in this machine. (The account was set up in another PC, I believe.)
Unfortunately, I do not have such tab, as indicated in the help page. (I've already gone through and checked many times before having posted here...)
Here is the screenshot:
It feels irrelevant to what I'm trying to do here.
Thanks for your help.
Akiko
Hey @Akiko Sasaki-Summers, can you please visit the following page, and let me know if you can disable the feature from there?
While logged in your account, in this page you will see all of your backups and you should be able to delete the backup in question.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thank you, Megan, for providing the link. Yes, this resolved the issue. Now, my dropbox is using less than 190 MB.
Was there anything I missed while setting up the account on this newer PC? (I've never had this problem before.)
Thank you again, Megan!
Akiko
Hi @Akiko Sasaki-Summers, glad we managed to tackled that one!
As for the 190MB you mentioned, is this too little? What do you mean when you say if there was anything you missed while setting up your account?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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