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The desktop app isn't syncing all the files, since some files never make any progress

The desktop app isn't syncing all the files, since some files never make any progress

LangeRC
New member | Level 2

My companies Dropbox for Business account is not syncing properly. My computer says 182 files syncing but never makes any progress. Other employees have different amounts stuck not syncing. I have cleared my cache and restarted Dropbox. I have tried connecting to different internet connections. I have tried uninstalling Dropbox and reinstalling it. 

 

Any help?

2 Replies 2

LangeRC
New member | Level 2

Some files will sync and others are just stuck in purgatory.

Jay
Dropbox Staff

Hi @LangeRC, thanks for bringing this to our attention.

 

Are these files in different folders or in the same location?

 

Could you let me know what OS and Dropbox desktop application version you're running on your machine?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    LangeRC New member | Level 2
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