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Forum Discussion
Force render issues (raw=1) and shared links won't work for hosting.
images were perfect on all browsers until yesterday afternoon - what is the fix or is this a dropbox issue?
We are rolling out a fix for issues with raw=1 and dl=1 links that started recently. Please try again and let us know if it's still not working.
Same here ....
Hi,
I have a client who hosts a large number of files on dropbox for users to download through our Webflow site.
Currently, we're using the approach of adding dl=1 to force a download upon a user clicking a button, as documented here.
However, recently the behaviour has changed for Dropbox folders. When our users click the button a new tab opens which directs to Dropbox and then the download starts. For our downloads which are a single PDF, the behaviour is still working as it did previously (the user taps download, the download starts automatically with no new tab)
Is there a reason for this new behaviour with Dropbox folders? Can it be subverted? Is there a workaround or is this something the Dropbox team can revert to the previous behaviour?
Thanks for your help!
Hello Dropbox Community,
I'm encountering an issue with my Dropbox links that should directly initiate downloads. Despite following the guidance on forcing downloads as outlined here: https://help.dropbox.com/pt-br/share/force-download
Force a file to download and using the dl=1 parameter, the downloads are not starting as expected.
Instead of triggering an immediate download, clicking on the link directs to a blank Dropbox page, and only then the download begins. I have tested this behavior across multiple browsers and also in incognito mode, but the issue persists.
To better illustrate the problem, I have recorded a short video demonstrating the behavior, which can be viewed here:
Any guidance or assistance you could provide would be greatly appreciated. Thank you for your help!
Best regards,
ThiagoHello,
All my Dropbox direct download links ending in (dl=1) no longer automatically download and instead lead to a blank screen.
Previously, the download would start on the same screen.
Is anyone else experiencing the same issue? Please help!
- Jay
Dropbox Staff
Hi sub-solar-studio, thanks for messaging the Community!
Could you clarify exactly what you mean by a new tab directing you to Dropbox?
Do you get this behavior when viewing the link in an incognito window on it's own, and not via your site?
This will help me to assist further!
Hi Jay,
Thanks for getting back to me so quickly.
So, the previous behaviour we had which uses the dl=1 approach on a URL, and what happens when you click the link to download our PDFs, is that the user clicks the download button on our site, and then the download starts. There's no navigating to a different page, no other tabs pop up, the user stays on the same page, etc.
Now, the new behaviour that occurs for links that point to our Dropbox folders (still using the dl=1 approach) is that they will click the download button, a new, blank tab opens and is switched to (which has the Dropbox URL string inside it) and then the download starts—leaving the user with an empty open tab they need to close to return to our site.
This did not used to be the behaviour, as we've had this in place for quite some time. It used to be that the Dropbox folder download links behaved in the same way as the file links when appended with 'dl=1'
I hope that helps clarify. Let me know if I can provide more clarity, i'm happy to upload a video to explain it if that helps.
Thanks for your help
Oli- Hannah
Hey sub-solar-studio, if you open the Dropbox link directly from your browser and not through your website, does it force-download the file?
Can you also take a look at the info here and let me know if it helps?
