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pixiupl's avatar
pixiupl
Helpful | Level 7
9 months ago

Folders not uploadable

Im too furious to write clear way. The issue Im facing constitues as solid ground for civil action against Dropbox for not delivering what they promised/took money for.

 

Once logged in, click on Upload > Folder > (select folder) > OK and ...... nothing !!!!!!!

When I do: Create folder > upload files; it works like a charm but its workaround; not very comfortable one (esp. with huge folders)

 

NOW:

 

Im IT pro with well over 12 yrs of exp so do not try to tell me its my and/or my hardware's fault!Also donbt ask me for things like contact someone; no I will not do it. Im reporting bug and its Dropbox rep responsibility to follow up with me not way round! My email is on my profile.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey pixiupl - sorry to hear you're having issues with this.

     

    May I ask how large is the folder you're trying to upload? I'm only asking as there's a size limit for uploads on the website.  

     

    If you ensured that the folder is within the limit, you could try clearing your browser's cache or using another browser to perform the folder upload. 

     

    Let us know how it goes!

    • pixiupl's avatar
      pixiupl
      Helpful | Level 7

      hey Walter thank for quick reply 🙂

       

      Folder I want to upload is just under 10MB so not much.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for clarifying that for me pixiupl 

         

        Did you get the chance to give my suggestions a go yet?