Folder online but not in explorer

[Jamires]

Hi,

All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.

Thanks,

James

[Sarg3ant · Accepted solution]

Hi Jamires,

Have you tried this?

1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
2. Click on your initials/profile pic
3. Click "preferences"
4. Click "Sync"
5. Click "selective sync"

Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

Hope this helps 

[Jamires]

So simple yet didn't even come to mind, thanks for that!

[Sarg3ant]

Can you hit the like on my answer trying to get free space 🙂

[MRC62]

I recently got a new computer with work and installed DropBox to access all of my previous files. I noticed that all of my loose documents and folders are appearing in my new computers file explorer, but I am missing most of my documents from within those folders. When I log into DropBox online I see that all of my documents are within my folders, yet these do not appear on my new computers file explorer. For example, I have a folder which should contain 35 word documents, but in file explorer, it is only showing 4. Anyone know the answer to this?!

[Megan]

Hi @MRC62, how is your Friday going? 

Can you let me know your syncing status, and version of the app? 

Also, have you checked on your end, to make sure that the files you're missing don't have any invalid characters? 

Let me know!

[ronalandaniel]

When I got a new computer, the Dropbox install said something about me having a ton of files and that I should just select which ones to show for now. I selected very few. Now, I need some files. I see them in Dropbox online, but I don't know how to get them to appear in my computer's Dropbox folder. (I know that the items in my computer's Dropbox folder I can choose to SmartSync as Local or Online Only - but how do I sync the ones that aren't showing up?)

[Rich]

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@ronalandaniel wrote:

I see them in Dropbox online, but I don't know how to get them to appear in my computer's Dropbox folder. ... how do I sync the ones that aren't showing up?

---

You're probably looking for Selective Sync.

[mezzazzy]

I have to log in to like your comment, my folder's name is nothing wrong but after renaming then it can be synced again, quite weird.
PS: The folder is uploaded via Browser and appears on web only, can not see anything on the desktop app.

[JasonB2]

I click on the initials and no 'Preferences' nor sync, only settings. This is important as another company asked me to sync their files and seems to remove from explorere my main clients files?? why cant it show both or three or more like One Drive?