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Forum Discussion

Jamires's avatar
Jamires
New member | Level 2
4 years ago

Folder online but not in explorer

Hi,   All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.   Thanks, ...
Desktop
Sync
Windows
  • Sarg3ant's avatar
    Sarg3ant
    4 years ago

    Hi Jamires,

     

    Have you tried this?

     

    1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
    2. Click on your initials/profile pic
    3. Click "preferences"
    4. Click "Sync"
    5. Click "selective sync"

    Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

     

    Hope this helps 

Sarg3ant's avatar
Sarg3ant
Helpful | Level 5
4 years ago

Hi Jamires,

 

Have you tried this?

 

  1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
  2. Click on your initials/profile pic
  3. Click "preferences"
  4. Click "Sync"
  5. Click "selective sync"

Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

 

Hope this helps 

  • Jamires's avatar
    Jamires
    New member | Level 2
    4 years ago

    So simple yet didn't even come to mind, thanks for that!

    • Sarg3ant's avatar
      Sarg3ant
      Helpful | Level 5
      4 years ago

      Can you hit the like on my answer trying to get free space 🙂

  • JasonB2's avatar
    JasonB2
    New member | Level 2
    3 years ago

    I click on the initials and no 'Preferences' nor sync, only settings. This is important as another company asked me to sync their files and seems to remove from explorere my main clients files?? why cant it show both or three or more like One Drive?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi JasonB2, are you clicking on the initials in the Dropbox desktop application, when you click the system tray/menu bar icon?

  • plogan40's avatar
    plogan40
    New member | Level 2
    2 years ago

    I have ran the sync feature and some files dot show in the desktop app.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi plogan40, welcome to our Community! 

       

      It seems you have some files online that don't sync locally to your device, am I right on this one? If not, feel free to clarify. 

       

      When you say you "ran the sync feature" could you let me know more in regards to this? What exactly did you do? Also, please let me know the app's current syncing status, and version.

       

      Keep me posted! 

  • dmitche3's avatar
    dmitche3
    New member | Level 2
    12 months ago

    And what do I do when the folder doesn't show up in the sync list yet it is in the dropbox folder?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey dmitche3, thanks for the nudge here.

       

      Does the folder appear in your account online?

       

      Is it possible that you set this folder to be ignored at some point?

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