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Forum Discussion
Files do not get downloaded automatically on Mac
Hi there,
I am experiencing an issue with files added by other users after installing the new Dropbox on MAC OS 13.1 (22C65). I need the files to be downloaded automatically to my drive instea...
I think a resolution may be to right-click the parent folder (DropboxFolder > YourFolder) and select "Make Available Offline".
When I did this, I got the green tick on the folder, then the files started adding the green tick, and then files created and placed in there form another source downloaded automatically.
Test it and see if this works for you. It now works for me. Saves me a bit of concern too wit the visual prompt of the green tick.
EDIT - you can also do this to the Dropbox folder. So that might be the better solution!
Jay
Dropbox Staff
Dropbox StaffHi MathewCross, are you on the latest version of your OS? It sounds like you're on the new version of the Mac OS Dropbox app, on which files are defaulted to online-only.
marktb1961, is this for all files on the site, or just certain files aren't syncing down? Do they have a compatible file name to allow for the download?
is this for all files on the site, or just certain files aren't syncing down? Do they have a compatible file name to allow for the download?
It is only for files that I create from a specific third party app, in the circumstances described above in my reply to Hannah. Files have compatible file names, nothing fancy.
I noticed that Dropbox updated on my machines to version 165.4.4300 ... since then, the test I described does not replicate the issue. Perhaps something else has changed but hopefully Dropbox have fixed the issue.
In actual use, the problem has recurred. Possibly the exact way I use the app to open a file is significant.
Also, if I duplicate the output file (the one that Dropbox has failed to recognise), the new copy IS taken up correctly and sync'd.
- Jay
Hi marktb1961, thank you for your feedback relating to the new syncing behavior on Dropbox for macOS.
As with any operating system (OS), macOS is updated regularly and with that, we must keep the Dropbox desktop app aligned with any requirements set out by an OS. Keeping aligned to those requirements ensures that the Dropbox desktop app will provide the best possible experience for all our customers in to the future.
We’ll be sure to pass your feedback along to our Product and Design teams.
Jay - you might have mixed me up with the MathewCross, the original poster. Possibly there are two different issues. There is at least one DropBox bug, I don't think that is a design issue.
