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Forum Discussion
'Empty files cannot be uploaded'
I have recently set up a basic account to try Dropbox out. I have successfully managed to upload some videos and photos from my iphone to my dropbox account. I have hardly used any of the allowance I...
When I try to upload a project folder, I'm losing half my project contents including project content and autobackups, which makes this unusable. The file structure is, for instance: Project folder (the uploaded folder, containing files and folders) > Autobackups folder > backup folder > zip file. That means that Autobackup is full of only other folders, which then contain things, and apparently that is enough for it to flag all of those files as "empty" (despite containing ... all my backups) and won't upload. I'm lucky I noticed before I lost anything for good.
Is there a solution to this?
- Hannah
Dropbox Staff
Hey ywriter_user, I moved your post to this relevant thread.
Can you take a look at the info and troubleshooting steps here, to see if anything helps?
I use Firefox on a Windows 10 machine. There is no active yWriter mobile version and I don't write on a phone, so there'd be no point in testing mobile options.
-The project folders are local to the computer from which I am uploading.
-There is no relevant error message as mentioned in the posts from the thread my issue has been added to; the pertinent subfolders simply fail to appear on upload.
-Cache clearance changes nothing.
Google's data ownership policies/sale of user data are disqualifying, so Chrome is not in the running as a general safety requirement, but I tested it for laughs.
Using Chrome, you can upload the same project folder and only some of the folders will disappear (specifically, folders that only contain subfolders, given that those subfolders contain data, will make it). It's fun that that's different, but it only solves the deletion of backup files in this scenario, not the deletion of other project folders.
A solution would be appreciated, given that it worked in Firefox.
- Jay
Hi ywriter_user, we appreciate the feedback.
Currently, it isn't possible to upload zero-byte files or empty folders to the Dropbox site. Are the zip backups you mentioned 0 bytes?
