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FunnyBox's avatar
FunnyBox
Explorer | Level 4
9 months ago

Dropbox tries to back up a file I excluded from back up on Win11

Hi there! DropBox Backup is trying to back up a file that I had excluded from back up.   I'm using DropBox 194.4.6267 on Windows 11 to back up my e-mails from "%APPDATA%\Thunderbird\Profiles\...
Computer Backup
Desktop
Sync
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for posting this here on the forum, FunnyBox. 

 

I know you may have tried this already, but is the Dropbox app still trying to back up the “parent.lock” file even after restarting your computer and Dropbox app? 

 

If yes, I’d like you to go to your Backups page here and send me a screenshot of what you see.

 

Let me know once you’ve got more info.

  • FunnyBox's avatar
    FunnyBox
    Explorer | Level 4
    9 months ago

    Hi, @Nancy ! Thank you for your message! 😄

     

    The backup seems to complete fine...

     

     

    ... but I still see this when I "View sync issues":

     

     

    If I restart Dropbox, it will still show the same sync issue as above, and below:

     

    • FunnyBox's avatar
      FunnyBox
      Explorer | Level 4
      9 months ago

      FWIW, if I close Thunderbird, then pause and resume sync, the issue goes away:

       

       

      When I open Thunderbird and do a "Backup now", the issue comes back.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey @FunnyBox, if after you reopen Thunderbird, you don't do a "backup now", does the issue come back after a while?

    • pixiupl's avatar
      pixiupl
      Helpful | Level 7
      9 months ago

      FunnyBox 

      I suggest moving out of DB. It gets worse and worse as the time goes by.

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