You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
rbianchi
5 months agoExplorer | Level 3
When I send a file and someone tries to access it, they're asked to register.
Hi community
Have a problem sharing a file
I create a read-only link with the option that anyone who has the link can view the file, however when someone wants to access the file they are asked to register.
How can I avoid this?
- MeganDropbox Staff
Hey @rbianchi, let's jump right into this!
How exactly do they try to preview the file?
Do they have the option to simply close the window, and proceed without signing into an account?
When you try to preview your file using an incognito tab on your browser, and while you're signed out of your Dropbox account, what do you see on your end?
Keep me posted!
- rbianchiExplorer | Level 3
Hi Megan,
Thanks for the help.
In an incognito tab in my browser, and sign out of my Dropbox account, the link works fine.
I am a teacher and I use links to files in the educational system "Moodle"
In that environment, the link does not work.
- MeganDropbox Staff
Hey @rbianchi, it's a good thing that your link works as it should when you view it using an incognito mode.
Unfortunately, I'm not well aware of the system you mentioned. However, can you tell me if they get any specific error messages, or send any screenshots of what they see on their end when trying to open the link?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!