Dropbox transfer thumbnail no longer shows on WhatsApp

[aammash]

hello now when send on whatsapp link dropbox transfer thumbnail not working

this old screenshot

and this now 

 

I really need you back to old one 

[Hannah]

Have you checked if this is happening with links from other apps/services besides Dropbox, Adrian?

[Adrian L.5]

Dear Hannah, Other apps like YouTube and news link are showing thumbnail image with the subject title no issue except dropbox which usually shows the image/pic then the url link below, but since 22 Aug 2024, the image preview in whatsapp from dropbox image is showing blank.

[Adrian L.5]

It's not solved, I am having this blank thumbnail image, when I sent to whatsapp with the dropbox link. It happened since 21 Aug 24. When is dropbox going to fix this issue?

[Adrian L.5]

Yes, only dropbox is not working well to show the preview thumbnail image, other apps are working fine sending their url link within whatsapp. When is dropbox going to address this issue, I been having this problem since 21 Aug 24.

[Hannah]

Apologies for the delay here, @Adrian L.5.

Thanks for providing all this info; our team is actively working on this at the moment.

You'll be updated, once we have more info.