Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

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hteran's avatar
hteran
Helpful | Level 6
2 years ago

Dropbox sync never finishes: MacOS Monterey 12.6 onwards, Dropbox 176.4.5108

Hi,   My Dropbox keeps on syncing 6825 files since months ago, I tried removing and reinstalling Dropbox, no luck. It is not responsive and not usable, I checked similar problems on this forum, n...
  • hteran's avatar
    hteran
    2 years ago

    Hi there,

     

    After a few weeks break (of this problem and everything indeed during summer!), I came up with some inspiration and detected and solved the problem, Here I post because I think brings some useful info for others:

     

    1- When reinstalling Dropbox, DELETE both:

    1a- the  $HOME/Dropbox folder (which contains a .dropbox subfolder)

    1b- the $HOME/.dropbox directory

    Note the difference between the two paths, and both .dropbox dirs are evil for our purposes as they contain logs and stuff that otherwise will be taken into account for the updated instalation and prevents it to be a real "fresh start".

     

    2- Only after doing this, Dropbox checks the requirements for synking et voilà! Seems I had surpassed the max number of devices (max 2 for free accounts like mine). Thing is that I only have my mobile phone and my work computer so I dig on the others. Apparently, the name of my computer changed in the last months, still not clear the cause. Could be because the central services of University took it to register and upgrade (second evil of this story), could be because the name dynamically changes depending on the network I am connected to (I have seen this before. Pending to check and definetly mark as "solved" this last issue of the computer naming, this is on me, I alert all users here (and the IT support of Dropbox to which I am very grateful for the help so far):

     

    3- If for WHATEVER reason your computer that has Dropbox app and syncing changes name, Dropbox central station will register it as a new device and you will probably surpass the number of allowed devices, but what is more problematic: at least on MacOS12.x,  IT DOES NOT ALERT OF THIS  unless you doo a fresh re-installation of theDriopbox app (see point 1).

     

    I hope this helps others, stay synced!

    Hugo

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Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

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Get support and advice from the Dropbox Community."},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1719521":{"__typename":"User","id":"user:1719521","uid":1719521,"login":"hteran","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":7,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-29T00:06:39.874-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":1,"messagesCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:695285\"}}":7,"kudosGivenCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:695285\"}}":0,"kudosReceivedCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:695285\"}}":0,"ssoId":null,"solutionsCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:695285\"}}":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1719521"},"ForumTopicMessage:message:695285":{"__typename":"ForumTopicMessage","uid":695285,"subject":"Dropbox sync never finishes: MacOS Monterey 12.6 onwards, Dropbox 176.4.5108","id":"message:695285","revisionNum":2,"repliesCount":12,"author":{"__ref":"User:user:1719521"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:695285"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:695285"},"body@stripHtml({\"truncateLength\":200})":" Hi, \n   \n My Dropbox keeps on syncing 6825 files since months ago, I tried removing and reinstalling Dropbox, no luck. It is not responsive and not usable, I checked similar problems on this forum, n...","body@stringLength":"268","rawBody":"

Hi,

\n

 

\n

My Dropbox keeps on syncing 6825 files since months ago, I tried removing and reinstalling Dropbox, no luck. It is not responsive and not usable, I checked similar problems on this forum, none of them helped. I appreciate advice. Thanks

","kudosSumWeight":0,"postTime":"2023-06-29T00:10:53.021-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:695285_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1822},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:695285":{"__typename":"Conversation","id":"conversation:695285","solved":true,"topic":{"__ref":"ForumTopicMessage:message:695285"},"lastPostingActivityTime":"2023-08-16T05:42:29.820-07:00","lastPostTime":"2023-08-16T05:42:29.820-07:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:695285":{"__typename":"ModerationData","id":"moderation_data:695285","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:695285_2":{"__typename":"Revision","id":"revision:695285_2","lastEditTime":"2023-06-29T01:30:48.302-07:00"},"AcceptedSolutionMessage:message:706653":{"__typename":"AcceptedSolutionMessage","id":"message:706653","conversation":{"__ref":"Conversation:conversation:695285"},"author":{"__ref":"User:user:1719521"},"revisionNum":1,"uid":706653,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:695670"},"subject":"Re: Dropbox sync never finishes: MacOS Monterey 12.6 onwards, Dropbox 176.4.5108","moderationData":{"__ref":"ModerationData:moderation_data:706653"},"body":"

Hi there,

 

After a few weeks break (of this problem and everything indeed during summer!), I came up with some inspiration and detected and solved the problem, Here I post because I think brings some useful info for others:

 

1- When reinstalling Dropbox, DELETE both:

1a- the  $HOME/Dropbox folder (which contains a .dropbox subfolder)

1b- the $HOME/.dropbox directory

Note the difference between the two paths, and both .dropbox dirs are evil for our purposes as they contain logs and stuff that otherwise will be taken into account for the updated instalation and prevents it to be a real \"fresh start\".

 

2- Only after doing this, Dropbox checks the requirements for synking et voilà! Seems I had surpassed the max number of devices (max 2 for free accounts like mine). Thing is that I only have my mobile phone and my work computer so I dig on the others. Apparently, the name of my computer changed in the last months, still not clear the cause. Could be because the central services of University took it to register and upgrade (second evil of this story), could be because the name dynamically changes depending on the network I am connected to (I have seen this before. Pending to check and definetly mark as \"solved\" this last issue of the computer naming, this is on me, I alert all users here (and the IT support of Dropbox to which I am very grateful for the help so far):

 

3- If for WHATEVER reason your computer that has Dropbox app and syncing changes name, Dropbox central station will register it as a new device and you will probably surpass the number of allowed devices, but what is more problematic: at least on MacOS12.x,  IT DOES NOT ALERT OF THIS  unless you doo a fresh re-installation of theDriopbox app (see point 1).

 

I hope this helps others, stay synced!

Hugo

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2023-08-16T05:42:29.820-07:00","lastPublishTime":"2023-08-16T05:42:29.820-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1327},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:695285/message:706653","readOnly":true,"editFrozen":false,"body@stringLength":"1925","rawBody":"

Hi there,

 

After a few weeks break (of this problem and everything indeed during summer!), I came up with some inspiration and detected and solved the problem, Here I post because I think brings some useful info for others:

 

1- When reinstalling Dropbox, DELETE both:

1a- the  $HOME/Dropbox folder (which contains a .dropbox subfolder)

1b- the $HOME/.dropbox directory

Note the difference between the two paths, and both .dropbox dirs are evil for our purposes as they contain logs and stuff that otherwise will be taken into account for the updated instalation and prevents it to be a real \"fresh start\".

 

2- Only after doing this, Dropbox checks the requirements for synking et voilà! Seems I had surpassed the max number of devices (max 2 for free accounts like mine). Thing is that I only have my mobile phone and my work computer so I dig on the others. Apparently, the name of my computer changed in the last months, still not clear the cause. Could be because the central services of University took it to register and upgrade (second evil of this story), could be because the name dynamically changes depending on the network I am connected to (I have seen this before. Pending to check and definetly mark as \"solved\" this last issue of the computer naming, this is on me, I alert all users here (and the IT support of Dropbox to which I am very grateful for the help so far):

 

3- If for WHATEVER reason your computer that has Dropbox app and syncing changes name, Dropbox central station will register it as a new device and you will probably surpass the number of allowed devices, but what is more problematic: at least on MacOS12.x,  IT DOES NOT ALERT OF THIS  unless you doo a fresh re-installation of theDriopbox app (see point 1).

 

I hope this helps others, stay synced!

Hugo

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Hi hteran, let's check one more thing: if you check the properties of your Dropbox folder locally, how many files do you see synced there? 

\n

 

\n

Is it more than 300K which is our soft-limit for the app? 

","body@stringLength":"538","rawBody":"

Hi , let's check one more thing: if you check the properties of your Dropbox folder locally, how many files do you see synced there? 

\n

 

\n

Is it more than 300K which is our soft-limit for the app? 

","isEscalated":null,"postTime":"2023-06-30T08:28:10.769-07:00","parent":{"__ref":"ForumReplyMessage:message:695620"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:706653":{"__typename":"ModerationData","id":"moderation_data:706653","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:695670":{"__typename":"ModerationData","id":"moderation_data:695670","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:695620":{"__typename":"ModerationData","id":"moderation_data:695620","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:695615":{"__typename":"ModerationData","id":"moderation_data:695615","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:695532":{"__typename":"ModerationData","id":"moderation_data:695532","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:695532":{"__typename":"ForumReplyMessage","id":"message:695532","revisionNum":1,"uid":695532,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:695285"},"subject":"Re: Dropbox sync never finishes: MacOS Monterey 12.6 onwards, Dropbox 176.4.5108","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:695532"},"body":"

Hi Wanter,

 

Sorry for late reply, did not see your post originally. Attached the screenshots, I downloaded the last version (though I realize now I already was running that one as you can see). The numbers don't move, ever.

 

Shall I select all folders except one for syncing, and iteratively go one by one until I find a folder that causes the problem?

","body@stringLength":"1350","rawBody":"

Hi Wanter,

 

Sorry for late reply, did not see your post originally. Attached the screenshots, I downloaded the last version (though I realize now I already was running that one as you can see). The numbers don't move, ever.

 

Shall I select all folders except one for syncing, and iteratively go one by one until I find a folder that causes the problem?

","author":{"__ref":"User:user:1719521"},"isEscalated":null,"postTime":"2023-06-29T23:52:29.803-07:00"},"ForumReplyMessage:message:695615":{"__typename":"ForumReplyMessage","id":"message:695615","revisionNum":1,"uid":695615,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:695285"},"subject":"Re: Dropbox sync never finishes: MacOS Monterey 12.6 onwards, Dropbox 176.4.5108","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:695615"},"body":"

Hi hteran, I was about to suggest that too.

\n

 

\n

If you could give this one a go, and update me that'd be wonderful! 

\n

 

\n

Have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this? 

","body@stringLength":"477","rawBody":"

Hi , I was about to suggest that too.

\n

 

\n

If you could give this one a go, and update me that'd be wonderful! 

\n

 

\n

Have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this? 

","author":{"__ref":"User:user:1148275"},"isEscalated":null,"postTime":"2023-06-30T06:49:08.441-07:00","parent":{"__ref":"ForumReplyMessage:message:695532"}},"ForumReplyMessage:message:695620":{"__typename":"ForumReplyMessage","id":"message:695620","revisionNum":1,"uid":695620,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:695285"},"subject":"Re: Dropbox sync never finishes: MacOS Monterey 12.6 onwards, Dropbox 176.4.5108","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:695620"},"body":"Hi. Unfortunately this was unsuccesful: I moved away all folders except one, and the same error again, stuck syncing on a fixed number

I have no settings on firewall or VPN and indeed the same error happens no matter where I connect

Is there a way I can have a totally fresh restart of my Dropbox?","body@stringLength":"319","rawBody":"Hi. Unfortunately this was unsuccesful: I moved away all folders except one, and the same error again, stuck syncing on a fixed number

I have no settings on firewall or VPN and indeed the same error happens no matter where I connect

Is there a way I can have a totally fresh restart of my Dropbox?","author":{"__ref":"User:user:1719521"},"isEscalated":null,"postTime":"2023-06-30T06:58:27.778-07:00","parent":{"__ref":"ForumReplyMessage:message:695615"}},"Revision:revision:706653_1":{"__typename":"Revision","id":"revision:706653_1","lastEditTime":"2023-08-16T05:42:29.820-07:00"},"QueryVariables:ReplyList:message:706653:1":{"__typename":"QueryVariables","id":"ReplyList:message:706653:1","value":{"id":"message:706653","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737382615000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737382615000","value":{"altText":"{login}'s 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