Dropbox status icon not displaying for only one file
I have been using Dropbox for several years without incident -- to share files between several Macs. Yesterday, however, I saved a file to Dropbox that is not displaying any status icon in the Finder. The file is available on all the Macs that I sync with, but there is no icon shown on any device. I've restarted the Macs in question, but still no icon for that one file. Any suggestions?
You mentioned that you see no Dropbox icon next to a file of yours, when you open your Dropbox folder. Do you use the new Dropbox desktop app, for Mac OS?
You can locate the version of the app, by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering your mouse there.
If this is the case, then this is expected. You can see more about files with no icon, and also all the icon meanings here.
Yes, I'm using the Dropbox app for Mac OS -- version 168.4.4802. And it's good to know this is "expected behavior". However, what then is the difference between no icon and the green box with the white checkmark, the latter being what all my other files have?
Hey klantz, sorry to jump in, but I just wanted to mention that a solid green circle with a white check-mark means your file or folder is synced and available offline. You will see this icon after right-clicking a file or folder and selecting Make available offline.
“Synced” means that any changes you made to this file or folder are reflected everywhere you access your files in Dropbox. “Available offline” means that your file or folder is available when you’re not connected to internet.
When it comes to files or folders with no icon, it means that they've been opened either by double-clicking or through a third-party application and synced.
If your computer is low on hard drive space, these files can automatically change to online-only to free up space which can't happen with files that are available offline.
While these files or folders are stored on your device, they can be made online-only by right clicking and selecting Make online-only.
I hope this helps!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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I have been using Dropbox for several years without incident -- to share files between several Macs. Yesterday, however, I saved a file to Dropbox that is not displaying any status icon in the Finder. The file is available on all the Macs that I sync with, but there is no icon shown on any device. I've restarted the Macs in question, but still no icon for that one file. Any suggestions?
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I have been using Dropbox for several years without incident -- to share files between several Macs. Yesterday, however, I saved a file to Dropbox that is not displaying any status icon in the Finder. The file is available on all the Macs that I sync with, but there is no icon shown on any device. I've restarted the Macs in question, but still no icon for that one file. Any suggestions?
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You mentioned that you see no Dropbox icon next to a file of yours, when you open your Dropbox folder. Do you use the new Dropbox desktop app, for Mac OS?
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You can locate the version of the app, by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering your mouse there.
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If this is the case, then this is expected. You can see more about files with no icon, and also all the icon meanings here.
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Let me know if you have any questions!
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Yes, I'm using the Dropbox app for Mac OS -- version 168.4.4802. And it's good to know this is \"expected behavior\". However, what then is the difference between no icon and the green box with the white checkmark, the latter being what all my other files have?
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Hey klantz, sorry to jump in, but I just wanted to mention that a solid green circle with a white check-mark means your file or folder is synced and available offline. You will see this icon after right-clicking a file or folder and selecting Make available offline.
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“Synced” means that any changes you made to this file or folder are reflected everywhere you access your files in Dropbox. “Available offline” means that your file or folder is available when you’re not connected to internet.
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When it comes to files or folders with no icon, it means that they've been opened either by double-clicking or through a third-party application and synced.
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If your computer is low on hard drive space, these files can automatically change to online-only to free up space which can't happen with files that are available offline.
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While these files or folders are stored on your device, they can be made online-only by right clicking and selecting Make online-only.
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I hope this helps!
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