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Brooknei's avatar
Brooknei
Helpful | Level 6
2 years ago

Dropbox seems to be corrupting files…..

I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful. Most of ...
Desktop
desktop app
Dropbox Plus
Sync and upload
Syncing
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey koizpad, did you download these files from your account online, or did you sync them using the desktop app? 

 

Would you be able to send us a screenshot of the error too? 

koizpad's avatar
koizpad
Explorer | Level 4
9 months ago

Hey Megan 
Somehow your reply slipped through my email account.

 

I synced them usign the Desktop App. 

The error message is in Japanese .

 

 

 

  • koizpad's avatar
    koizpad
    Explorer | Level 4
    9 months ago

    And when I download the file directly from the browser, the encoding issue is gone.

    This happens with other file formats as well, but I have already deleted those files. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi koizpad, in order to look into this further, I believe that contacting the support team directly would help.

  • Bsimms's avatar
    Bsimms
    Explorer | Level 3
    9 months ago

    Also experiencing what might be widespread corruption of files. Mostly .psd and .zip files that I have been testing. From a range of folders that are also only stored online (not locally). Syncing them via the desktop app or downloading from the web directly made no difference. The files seem to have been corrupted while stored in DB.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi Brooknei, could you clarify exactly how they are corrupted? Are the files not loading, or not showing any information?

     

    Any other info or screenshots would be helpful!

  • koizpad's avatar
    koizpad
    Explorer | Level 4
    9 months ago

    Hi Jay , I contacted the Japanese DB support desk twice, and they told me that they would ask an investigation team to take care of it. But I haven't heard from them almost 3 weeks since then. Should I contact the U.S. DB support desk directly to deal with this issue? Ticket # are #23323872 and #23318123.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi koizpad, I can see that you've opened another ticket and that you're currently in contact with a support agent regarding this matter. They'll be able to assist you from there on.

  • caabbvv's avatar
    caabbvv
    New member | Level 2
    3 days ago

    Having the same problem. Just downloaded zipped GarageBand Files from the DB Website.

    Garageband returns Error "The Song You Are Trying To Open Is Corrupted". Have tried multiple files that may have had the loops I was looking for.. The Preview Icon shows a GB Project...but it Fails to open in either GB or Logic.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hi caabbvv, could you try contacting the support team for them to look into this in more detail on their end?

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