We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Dropbox seems to be corrupting files…..
I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful.
Most of ...
Hi Hannah,
I have been experiencing similar issues. In my case, some data files get damaged/corrupt after synching once in a while on shared DB folders. I can open the same files if I manually download them from online DB.
Megan
Dropbox Staff
Dropbox StaffHey koizpad, let's see what we can find together here!
Do you experience the same situation as the OP mentioned?
When you say that your content gets damaged or corrupted, would you be able to clarify more, and let me know if you get any specific errors when trying to preview it?
It'd also be lovely to walk me through the steps that you follow when this happens, in order for me to have a clear visual on my end.
I'll be waiting for your updates!
Hey Megan,
I cannot nail down the rules to make the error happen, but in my case, it happens often with both MS Word and STATA data files. I have a feeling that it happens when I deal with files that contain non-English language such as Japanese. The errors are usually like "you cannot open this file since the file is corrupt" or "file XXXX.dta not Stata format."
It happens with both Windows and Mac.
- Megan
Hey koizpad, did you download these files from your account online, or did you sync them using the desktop app?
Would you be able to send us a screenshot of the error too?
Hey Megan
Somehow your reply slipped through my email account.I synced them usign the Desktop App.
The error message is in Japanese .
And when I download the file directly from the browser, the encoding issue is gone.
This happens with other file formats as well, but I have already deleted those files.
