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Forum Discussion

Brooknei's avatar
Brooknei
Helpful | Level 6
2 years ago

Dropbox seems to be corrupting files…..

I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful. Most of ...
Desktop
desktop app
Dropbox Plus
Sync and upload
Syncing
Windows OS
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional info!

 

And can you also send us a screenshot of the error you're getting when trying to open the synced files?

koizpad's avatar
koizpad
Explorer | Level 4
10 months ago

Hi Hannah,

 

I have been experiencing similar issues. In my case, some data files get damaged/corrupt after synching once in a while on shared DB folders. I can open the same files if I manually download them from online DB. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey koizpad, let's see what we can find together here! 

     

    Do you experience the same situation as the OP mentioned? 

     

    When you say that your content gets damaged or corrupted, would you be able to clarify more, and let me know if you get any specific errors when trying to preview it? 

     

    It'd also be lovely to walk me through the steps that you follow when this happens, in order for me to have a clear visual on my end. 

     

    I'll be waiting for your updates!

    • koizpad's avatar
      koizpad
      Explorer | Level 4
      10 months ago

      Hey Megan,

       

      I cannot nail down the rules to make the error happen, but in my case, it happens often with both MS Word and STATA data files. I have a feeling that it happens when I deal with files that contain non-English language such as Japanese. The errors are usually like "you cannot open this file since the file is corrupt" or "file XXXX.dta not Stata format."

       

      It happens with both Windows and Mac.

       

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey koizpad, did you download these files from your account online, or did you sync them using the desktop app? 

       

      Would you be able to send us a screenshot of the error too? 

      • koizpad's avatar
        koizpad
        Explorer | Level 4
        9 months ago

        Hey Megan 
        Somehow your reply slipped through my email account.

         

        I synced them usign the Desktop App. 

        The error message is in Japanese .

         

         

         

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