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Brooknei's avatar
Brooknei
Helpful | Level 6
2 years ago

Dropbox seems to be corrupting files…..

I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful. Most of ...
Desktop
desktop app
Dropbox Plus
Sync and upload
Syncing
Windows OS
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional info!

 

And can you also send us a screenshot of the error you're getting when trying to open the synced files?

Brooknei's avatar
Brooknei
Helpful | Level 6
2 years ago

Hi ...

I've since deleted the corrupted files and have restored them from a local Acronis backup after replicating the problem several times.... Going by memory Windows Explorer wouldn't/couldn't open the files using the default apps noting they were damaged and didn't give an option to choose another application. The types of files that were most affected were large Zipped files and Jpeg's as most of my photos were corrupted. I have recently reduced my account to the free version hence I can't replicate the error .... Sorry.

I was using Windows 11 Workstation (Late Feb 2023 Version) and the latest Dropbox build using a FTTP connection . I had 1.5TB of data with 1.2TB stored as "Online Only" and the other 0.3TB sync'd as "Available Offline". Using Windows Explorer I selected all the "Online Only" folders and made them Available Offline. Dropbox did its thing and after several hours notified it had completed and was fully sync'd, PC was rebooted and Dropbox unistalled .... That's all I did.... As a side note, I had turned off all power save features on the PC to prevent it from going to sleep midway through the process.

 

I do appreciate thats not a lot to go on but I thought I had better pass on my experience... 

 

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