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Dan68's avatar
Dan68
Explorer | Level 3
2 months ago

Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

I got a new MacBook Pro and installed Dropbox. It worked for a while but suddenly stopped working without me realizing. It seems to be stuck at "Indexing...". Now I have many files locally on the com...
Desktop
desktop app
Mac OS
Sync and upload
Syncing
Dan68's avatar
Dan68
Explorer | Level 3

Hi Jay , I am not fully sure that I follow. The files are in my (not syncing) Dropbox folder (via File Provider?). I tried to copy them all from there to another local folder. But that failed on some of the files/folders in the Dropbox. So, I cannot create a complete copy of the folder currently and the syncing does not work either...

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Dan68, would you mind clarifying the Dropbox version that you have installed on the device? 

 

You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

 

Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

  • Dan68's avatar
    Dan68
    Explorer | Level 3
    2 months ago
    Hey Megan,

    Dropbox version number: 207.4.5821

    No VPN, antivirus or other cloud backup.

    Daniel
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the additional information Dan68 

       

      If the app is still stuck at 'indexing' your files, could you try fixing your hardlinks and permissions and let us know how it goes? 

       

      If it gets stuck at the same message again, please send us a screenshot so that we can have a visual too. 

      • Dan68's avatar
        Dan68
        Explorer | Level 3
        2 months ago

        Thanks for the suggestions Walter . However, "Fix hardlinks" had no effect and for "Fix permissions" I got a message that Dropbox could not fix permissions.

         

        A screenshot of what exactly? The text in the Dropbox menu saying "Indexing..."?

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