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Forum Discussion
Dropbox files now take up double space on my Mac
Hi there!
So today, just out of nowhere, I noticed all my Dropbox files have gone online-only. So I click on the clouds with the arrow down to download them to my MacBook. However, I noticed that a...
Thanks Azodl, good to know that it's not me only or I didn't change something randomly.
I noticed many of the files that I downloaded last night they're back online only again.
Also see these two images and see the size of apps and system files (first and last), they changed in 10 seconds.
That's crazy, armin. Mine doesn't seem to have that issue.
Out of curiosity, do you have these checkboxes checked in Privacy & Security, Extensions, Added Extensions?
I unchecked mine a few days ago because I wasn't sure they were necessary, and that may have caused the issue (will wait to hear from your support person). I rechecked them yesterday and no more of my offline files seem to be changing to "online only" anymore, but all the ones that suddenly changed, and there are thousands of them, still remain as online only and I will have to manually change them, but I fear it will duplicate the hard drive space necessary and want to hear back from tech support first.
Also, here is the screenshot of the app still saying Beta. I have no idea how I'm supposed to update it because it's supposed to update on its own:
And here is a screenshot of finder not providing me the size of the dropbox folder, no matter how long I wait:
Also, here is a screenshot of Dropbox related items running on my macbook. Not sure if this will help the support person. Maybe it's lacking a necessary process or a couple are extraneous? I don't see DropboxMacUpdate, for instance:
Here is a screenshot of my current DB version:
- Hannah
Dropbox Staff
Hey armin_alimardani and azodl, thanks for all this info and screenshots, they're quite helpful.
Would you both mind hovering over the Dropbox icon in your menu bars, to see the exact version of the Dropbox app?
The most recent stable is 180.4.4912. The xxx.4.xxxx indicates that it's the stable version, whereas the beta would appear as xxx.3.xxxx.
Also, what's the sync status? Are both your computers 'up to date'?
Hi Hannah. You can see that I already added a screenshot in my previous reply showing my version, which yes, is the latest (even though it still also shows "beta" on the top left, as I've also shown in a screenshot above).
My computer is up to date with syncing, but the main issue remains...that a ton of my offline files suddenly had a cloud icon next to them (online only), which is forcing me to redownload them, even though they seem to be on my computer. I just can't figure out how to tell where the original files are, because in the new dropbox folder in the new cloud storage location there is only a blue dropbox icon and not a folder scheme. I am waiting to make sure I have to re-download all the files that have suddenly become "online only" vs you giving us a proper solution that will solve the issue. I don't want my computer to suddenly be taking up twice the space necessary if these file are actually still on my computer.
Feel free to relook at all the screenshots and the 2 screen recordings above for further information/clarification. Thanks.
Sorry I missed your quesiton. My privacy and security extensions for dropbox are all checked. I never touched those.
