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studio_jhh's avatar
studio_jhh
Explorer | Level 4
3 years ago

Dropbox Sync Issues with filenames not correct?

We are just syncing all our data to Dropbox and I noticed it is giving me a lot of Sync Issues with incompatible characters.

 

If I manually check all of the ones it tells me, most of them do not have any special characters in their filename or folders.

 

Take a look at just this one example:

 

I cannot see anything wrong with this file path.

 

ps: also noticed that clicking on "Go to file" in the Dropbox Sync Issues window does nothing.

  • Здравко's avatar
    Здравко
    Legendary | Level 20

    Hi studio_jhh,

    As in many other cases, Dropbox just puts some common message for wide space of possible issues. 🙂 In you particular case the issue isn't wrong symbol as such, but blank symbol at the end (the same would be if it was ta the beginning). Take a look on the folder name Swimming Pool. Is it "Swimming Pool" or "Swimming Pool "?! 😉

    Hope this helps.

    • studio_jhh's avatar
      studio_jhh
      Explorer | Level 4

      Oh wow, well spotted!

      Yeah, they could be a little more helpful in error messages. Especially since the bad file check website isn't working any longer.

      Thanks!

      • Здравко's avatar
        Здравко
        Legendary | Level 20

        studio_jhh wrote:

        ... Especially since the bad file check website isn't working any longer.

        ...


        Take in mind when you check such thing online, only possible issues related to downloading files would be spotted on, not in opposite direction (upload, like in your case). In your case "bad file check website" wouldn't have access to the troublesome file/folder names, so wouldn't be able spot them, even working. The desktop application despite always able see such issues (and not only) Yes - very often emit confusing messages. 🤷 Unfortunately...

        Another example is a situation when something does a panic in Dropbox application, in emitted message permissions are always on focus, despite of least half cases don't have anything permissions related (just bugs in the application itself). Anyway...

        Good luck.

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