Dropbox Sign: all text in PDF goes missing

[JADAstudio]

So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster logo and lines remain. The recipient confirms they cannot see the text.

I feel kinda dumb. It's a super-simple document. What am I missing? How do I get text through the signature system?

[Megan]

Hi @JADAstudio & @kristendo, I just sent you both an email. 

Reply back to me, and we'll take it from there!

[Talento]

Buenas, me interesa mucho saber como resolver este tema.

Me pasa exactamente lo mismo que comentaba el compañero, desde el pasado miércoles que no puedo enviar documentos pata firmar ya que todo el texto en el PDF desaparece y solo se visualizan las imágenes. 

En mi caso, hago la gestión desde mi disco duro que está sincronizado con dropbox....

Estoy pendiente de ayuda por parte del servicio online (por cierto muy buen servicio)pero aún no tengo respuesta y necesito urgentemente enviar documentos para firmar.

Agradeceré cualquier solución al tema.

Gracias,

Carles Polo

[Talento]

Me pasa exactamente lo mismo, en mi caso exporto de pptx a PDF y es muy frustrante.

Saludos,

Carles Polo

[Andy Scisco]

Same problem here! All text in my PDF goes missing. It used to work seamlessly - now I can't use the app anymore. All help appreciated!

[Andy Scisco]

Hey there! Are there any solutions for this issue? I'm having the same problem...

[Hannah]

Hola @Talento, lamento ver que estás teniendo este problema.

¿Ya te comunicaste con el equipo de soporte de Dropbox Sign al respecto? En caso afirmativo, ¿podría facilitarnos el número de ticket de su comunicación?

Por cierto, si desea publicar en español, también tenemos una sección en español en nuestra Comunidad.

----------

Hey @Talento, sorry to see you're having this issue.

Have you already reached out to the Dropbox Sign support team about this? If so, can you please give us the ticket number for your communication?

By the way, if you'd like to post in Spanish, we also have a Spanish section on our Community.

As for you @Andy Scisco, you can use this page to reach out to the Dropbox Sign support team for further assistance.

Let us know if you're having trouble submitting your request.

[jun yu]

I feel frustrated with the dropbox sign recent releases as well. These are not enhancement but drawbacks. 

Here is my view..... 

• Dropbox sign is for SIGNING. I might be help with some simplest text inserting just incase if the PDF miss a word or so but primarily it is for SIGNING. 
• Any FREE PDF editor already have much more robust PDF editing capability that Dropbox sign can ever reach. 
• Dropbox sign's effort of including PDF editing feature is taking a good signing experience away and introduce more errors that is not necessary. As the EXPECTATION is set wrong. Dropbox sign should not be regarded as for PDF editing more than insert a word capability. 
• Dropbox sign used to be supper straight forward and RELIABLE. That is what users are looking for. Because user knows if they want edit PDF, they can always go to Adobe and other free editor to do a much better job. 

It is a wrong direction to develop further feature of editing and make the reliable signing experience become bad. 

A perfect SIGNING experience is user looking for, not a PDF editing experience.