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Forum Discussion

JADAstudio's avatar
JADAstudio
Helpful | Level 5
2 years ago

Dropbox Sign: all text in PDF goes missing

So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
Dropbox Sign
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi JADAstudio, thanks for bringing this to our attention.

 

Could you attach a screenshot of the original document, while blurring all the text on it to see exactly what you're describing?

 

This will help me to assist further!

JADAstudio's avatar
JADAstudio
Helpful | Level 5
2 years ago

Thanks, @Jay.

 

I've attached a single (blurred) image showing the original two-page PDF (left) and the two-page "(in-progress)" PDF that Dropbox Sign creates. Note that during the ingest process, the field editor displayed the "(in-progress)" version, without all of the original text. Since the vector lines were still visible I could still place fields in the right places, but... yeah... where did the text go? 🤔

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshots, JADAstudio! 

     

    If you haven’t done so already, can you please test this via another web browser on your computer, and let me know if you see any difference?

    • JADAstudio's avatar
      JADAstudio
      Helpful | Level 5
      2 years ago

      Nancy ,

       

      I just tried with Firefox 112.0.2 (first attempt was Safari 16.4) and saw the same result. All text is removed at the point of document ingest.

       

      I've got one more free document this month; Anything else I can try? 😆

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey JADAstudio, thanks for keeping us in the loop on this.

         

        May we reach out via email to have a further look internally at this point? 

  • Talento's avatar
    Talento
    New member | Level 2
    2 years ago

    Buenas, me interesa mucho saber como resolver este tema.

     

    Me pasa exactamente lo mismo que comentaba el compañero, desde el pasado miércoles que no puedo enviar documentos pata firmar ya que todo el texto en el PDF desaparece y solo se visualizan las imágenes. 

     

    En mi caso, hago la gestión desde mi disco duro que está sincronizado con dropbox....

     

    Estoy pendiente de ayuda por parte del servicio online (por cierto muy buen servicio)pero aún no tengo respuesta y necesito urgentemente enviar documentos para firmar.

     

    Agradeceré cualquier solución al tema.

     

    Gracias,

    Carles Polo

     

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