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Forum Discussion
Dropbox Sign: all text in PDF goes missing
So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
Thanks, @Jay.
I've attached a single (blurred) image showing the original two-page PDF (left) and the two-page "(in-progress)" PDF that Dropbox Sign creates. Note that during the ingest process, the field editor displayed the "(in-progress)" version, without all of the original text. Since the vector lines were still visible I could still place fields in the right places, but... yeah... where did the text go? 🤔
Nancy
Dropbox Staff
Dropbox StaffThanks for the screenshots, JADAstudio!
If you haven’t done so already, can you please test this via another web browser on your computer, and let me know if you see any difference?
Nancy ,
I just tried with Firefox 112.0.2 (first attempt was Safari 16.4) and saw the same result. All text is removed at the point of document ingest.
I've got one more free document this month; Anything else I can try? 😆
- Walter
Hey JADAstudio, thanks for keeping us in the loop on this.
May we reach out via email to have a further look internally at this point?
I am having this SAME PROBLEM and it is incredibly frustrating. I had been using HelloSign for years without any issue, and then DropboxSign the last few months, and about 2 weeks ago, started having this problem. The colors, boxes, lines, logos, etc. all appear, but all the text in my file are gone. It doesn't happen with every file, just the files I'm saving as / printing to PDF from Microsoft Excel to PDF. I open the PDF itself and everything is there, but when I upload to Dropbox Sign, all the text is gone.
