Dropbox Sign: Rotating signature boxes

[jaychicago]

Uploading a PDF with both landscape and portrait images, and using Dropbox Sign….When I am configuring "Signature Boxes", “Date/Initial" boxes etc in Dropbox Sign, it seems that i cannot rotate the signature boxes in PDF’s that contain both landscape and portrait images. And they all default to vertical not horizontal. 

Note: It absolutely allows me to rotate in “ME- SIGN NOW” instances with a rotating button (while i'm configuring the signature locations), but when i try to stretch/resize the box while i'm configuring the signature locations, however for other signature clients to sign, its not very cooperative.

Seems like im missing something bc, Im unlikely to be the only person with this challenge.  

[Hannah]

Hey @jaychicago, thanks for bringing this to our attention.

Do you see the same behavior when you try from different browsers or private browsing/incognito?

Keep me posted.

[jaychicago]

I just tried in Chrome, Safari, and Duck Duck Go, and all serve up the Signature box vertically, and not horizontally. Again, the “ME-Sign Now” has the curved arrow so i can rotate the box. But not the other signer "signature/other boxes" I drag on top of the document.  

[Hannah]

Thanks for the additional info, @jaychicago.

Can you check if your browsers are on the most updated version?

Also, do you confirm that trying from a private browsing/incognito window doesn't help?

If not, make sure to clear your browser's cache as well and then try again. 

[VCounsel]

I have the same problem - the intractable upside down signature box, with no way to correct. I can't send this to a client - their signature would be vertical 

[jaychicago]

Yeah, Sorry, I tried everything. it just didnt work. And this was with 3 different PDFs

I tried with Chrome, Duck Duck Go and Safari. all most recent versions. Sincerely….

All three, no go. Chrome in Incognito as well.

I went with a competitor. DBX was my first choice. Keep me abreast when this is corrected. 

[btsss]

Same problem here. I just dropped my Acrobat subscription when I realized Dropbox has signature capabilities. Disappointed now that this simple bug in Dropbox is rendering it useless. I can't send a high-dollar proposal with sideways initial boxes. A fix for this would be great. 

[Gizmogear]

 Beyond frustrated. Signature block comes in rotated to documents. If I rotate the whole document moves. Cannot get signature block to orientate correctly. Yes I've checked my browser, I've cleared cache, I've read so many folks with the same issue.  This should be a quick user friendly option.  I too gave up my Adobe, sadly it was functional. I prefer Dropbox but need this issue addressed as soon as possible.  Anyone have fix to this problem

[btsss]

Will there be a fix to this soon? I left Adobe when I realized Dropbox offered this feature. Now I can't use it. 

[Walter]

Hi all, I just wanted to mention that our team is looking to make some improvements on this, and for now you can:

• If you're scanning documents, you can check if your scanner is assuming a landscape layout instead of portrait
• If you're rotating the document before uploading it to Dropbox.com, you may need to 'print to PDF', depending on the program you use to edit.