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Forum Discussion
Cannot ask for support / disable download option on a link with Dropbox Essentials
When I log into my account (Essentials) Chatbot can't help me since he says I do not have a paying account, I do.
The main reason I wanted to ask for help was that
I can't deactivate the download option in links I send to other people (this option is grey, I cannot click it.
- Hannah
Dropbox Staff
Welcome to our Community, isabelle asking questions.
Are you currently on a paid Dropbox Essentials plan or a trial one?
Can you check if you get the same behavior on a different browser or a private browsing/incognito window?
Let me know and we'll go from there.
- Hi Hannah
I’m on a trial. I want to try the essentials plan before starting to pay for it.
Yes, this keeps happening.- Hannah
Of course, Isabelle, I totally understand.
May I ask, are you trying this on an older link, that you had before the trial started or a new one that you created while on trial?
Also, are you able to see and click on the other options, like adding an expiration date or a password?
- Mark
Super User II
If you are on a trial you cannot usually get paid support - you have to have paid for that to get it.
Links are often not retroactively editable, so try re-creating it and sharing a new one and THEN you should be able to set up the rules around the download; note, however, if you cancel the trial or don't pay, the download settings will be lost.
